Submitting an Invoice via the PO email

Submitting an Invoice via the PO email

Please note – Your supplier account will have one email address set up for receiving automated purchase orders. If you need more than one email address to receive the POs, we recommend you set up an Outlook email rule to auto forward it to the additional recipients.


When you are ready to submit an invoice for payment, locate the PO email notification and open it.
Locate and click the “Create Invoice” button. This will take you to an e-invoice creation page.



1. Enter invoice number exactly as per your TAX invoice (PDF Attachment)

Please note: This is the invoice number generated by your accounting system. Do not list multiple invoice numbers in this field or any additional letters or numbers.

2. Invoice date (amend if required) select the date from the calendar.
3. Attach your PDF invoice. Click on Choose File or add file. Attach PDF copy of tax invoice.

4. Check GST values per line then validate or amend the quantity and price of the item/service per invoice line.
Example: You have an order for a quantity of 1 x $1000 Exc GST however the agreed cost was $1500 Exc GST. Change the price from $1000 to $1500 Exc GST. Click on the calculate button before submitting the invoice, the Inc GST amount at the bottom of the Invoice must be the same as your attached PDF invoice.


5. Delete any PO lines for items/services that you are not delivering/charging for on this invoice by clicking the red X sign (x)


6. Select the correct tax description (AU GST- Non Capital Purchases will be the default type) DO NOT CHANGE tax figures


7. Click “Calculate” and ensure the values being invoiced are the same as the values on your attached PDF tax invoice.

8. Click “Submit”

Coupa will ask you to confirm you are ready to submit the invoice. Once you have clicked the send invoice button you will be directed to the invoices screen.


Additional Notes


Creating Multiple Invoices for a Single Purchase Order
If a single PO relates to multiple invoices
from your accounting system, you must
delete the irrelevant PO lines for each
Coupa invoice created.
In this example we use the one PO to
create two invoices.
Invoice 1234
PO 1001
Line 1 – Verify Qty and
Line 2 Delete (as not
Line 3 Verify Qty and
Line 4 Delete (as not

Invoice 1235
Go back into PO 1001
and select create invoice
Line 1 – Delete
Line 2 Verify Qty and
Line 3 Delete
Line 4 Verify Qty and


Creating an Invoice for Multiple Purchase Orders

If your supplier tax invoice contains items or services associated with multiple Cleanaway Purchase Orders, you (the supplier) cannot submit this invoice through the CSP. If this is a common occurrence there is a CSV invoicing option that can be explored. Request more information by emailing If this is a ‘one off’ for a supplier, the invoice can be emailed to and Cleanaway Accounts Payable will process the invoice manually as a one off event.


If there is a price discrepancy or misalignment between the supplier generated tax invoice and the invoice submitted in Coupa, Cleanaway will void/delete the Coupa invoice and notify you to correct the invoice then resubmit. Please note – Cleanaway cannot modify the data entered into Coupa by the supplier.


Add Freight to an Invoice

If the purchase order does not include a freight line

Option 1: Please add the freight value to the unit rate of an existing line then add a note to Supplier notes field under image scan advising additional charge.








Option 2: Contact the purchase order requestor to add a line to the purchase order for freight.

For additional support please email